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common problem

1. Do I need to register as a member to make purchases?

No registration is required, but we recommend that you register as a member, because members can enjoy preferential purchase of special goods or have the opportunity to enjoy special discounts.

"Click to register as a member"

2. What should I do if I forget my password?

If you forget your password, you can click "Login Member"> "Forgot Password", then enter the registered email and send it, the system will reset the new password link URL to your contact mailbox.

3. How to order?

Step 1: Select the goods you want and add to the shopping cart

Step 2: order checkout

Step 3: Choose your payment method and pay

Step 4: After completing the payment, you will receive an email from us to confirm the order

4. How to pay?

We accept the following payment methods:

i. VISA, MasterCard. We will not collect or keep your credit card information. All trade fairs use the Secure Sockets Layer (SSL) encryption technology before being transmitted over the Internet.

ii. PayMe

iii. Fast FPS

5. Delivery service fee

Any purchase of HK$300 or more can enjoy free delivery service (only for a single delivery location), if the purchase is less than HK$300, the shipping fee will be 30 yuan per order

6. Order shipping time

Ordered goods are usually delivered within 3 to 5 working days

7. How to return or replace the defective goods?

We have a return and exchange policy and provide comprehensive after-sales service. For details, please refer to the following link:

"Return Policy "

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